What do you need help with?
Students
Go to the TutorSpark homepage and search for your subject and location (online or your face-to-face city). Tutors that match your proferences will be presented in the Search results. We moderate the quality of our tutors to ensure they meet the highest teaching standards. We only let the best work for with us! You can narrow down your search using various filters including price and your teaching level to find exactly who you need.
Click on the “Send a message” button to make your request to work with one of our tutors, or to ask them for more information. If your request is urgent, you may contact us via email and we'll find you a great tutor right away! Please put as much information as possible in your initial request to the tutor (include your availability, teaching level, additional needs, expectations, etc) so that our tutors can accept your request if they are able to help. You also need to specify the lesson location - either face to face or by online. We will share your request with the tutor who will reply to you using our Messages platform, which can be accessed from your student Dashboard
You have selected a tutor and sent the details of your needs to them. Your request has been sent, the tutor will endeavor to respond as soon as possible and we will follow up with them proactively to ensure a fast response time.
Feedback from our students and parents is very valuable to us! We ask give students the option to leave a review after 3 lessons have been completed. Please do report any feedback you have directly to us at any time.
Tutors can offer online or face-to-face lessons. This is displayed in their profile so make sure you chose tutors that fit your preference, too! Online lessons are facilitated using whicher video conferencing software you decide with your tutor for example Zoom, Microsoft Teams, Skype, etc.
We are available to help you at any time! If you need help with a booking it is usually advisable to speak directly with your tutor first. To cancel a class you must contact your tutor. Classes cancelled more than 24 hours before the start time will not be charged. Cancellations within 24 hours of the class start time can be charged at the full rate according to the tutor's discretion. The tutor will cancel the lesson on your behalf and it will be removed from your calendar.
Once you have created an account, you will be prompted to link a payment method to your account. We will use your payment method to pay for classes only after the class has been marked as complete by the tutor. If there is a dispute, we are fully available to resolve the issue as smoothly as possible. Your payment method is not stored at all by us, but by our payments partner (Stripe) who is a leader in secure online payments. In fact, they handle most of the online payments on the internet! Your data is not shared with us, or any other third-party, so you can have full confidence when paying for your classes.
You have full access to your payment history with our digital receipts and email notifications. All of your payment history remains fully available, forever, and a detailed breakdown can be found on your Student Dashboard. If you have any questions, get in touch with us at any time at hello@tutorspark.co.uk
You have full control over which payment method you want to use to pay for completed classes. Simply go to your Account page and click 'Change payment method'.
Changing your password is super easy. Simply go to your Account page and click 'Change password'. We will send a 6-digit code to your email (to verify that it was really you that wants to change the password!). Enter the 6-digit code from the confirmation email and change your password in the next window. Done!
Tutors
When students want to work with you, they will send a message with the details of their request directly to you, which we will also notify you of by email. You can accept or reject the request from the tutor Messages page. When accepting or rejecting the request, we will ask you to provide further details you need from the student, or let them know why you aren't available on this occassion.
Students are given the opportunity to leave you a review of your time together after 3 completed classes. This review will be displayed on your public tutor profile and contribute to your average rating (out of 5). If the student does leave you a review, we will notify you by email and encourage you to leave a public response. In the unlikely scenario that a negative review is received, we advise you to respond politely and constructively, so that future students and parents can see the feedback and your professional, constructive reply.
If you are having an issue with a student, for any reason, please reach out to us at hello@tutorspark.co.uk and one of our team will assist you.
Once you have accepted a job request, you will be able to log and schedule classes with the student. We recommend that you schedule classes on your tutor Calendar page as soon as the details are finalized with the student. This lets the student see what classes are upcoming, so everybody stays in the loop! Once you have completed a class, simply go back to the Calendar, click the class, and click 'Mark as Complete'. We will then collect the payment from the student and send it over to your nominated bank account.
Yes, it's super easy to modify or cancel a class on your calendar. Simply visit your tutor Calendar page, select the class, and modify/cancel as needed. In the event you need to cancel, please try to give the client as much notice as possible and provide your alternative availability.
We make it super simple to get paid. You can add your preferred payout bank account from your Account page. We require you to provide bank account details to our payment service provider, Stripe. We do not store any of your personal or bank account information on our servers. We automatically handle payment processing to your nominated bank account. If the student pays in a different currency to yours, we will convert the payment to your local currency automatically, for free! Payments are processed super quickly, taking on average less than 3 days. In rare cases we might have an issue collecting the student payment, in which case our team will actively follow up to obtain payment from the student as quickly as possible! You will be kept in the loop at all times.
Yes, all our UK-based tutor are required to upload a valid DBS certificate in their name. Your tutor profile will not be visible in the search without a valid DBS certificate uploaded to your account. After your DBS certificate is uploaded, our team will check it is valid against the national databases. When your DBS certificate expires, you will be notified by email. You will be unable to add classes until you upload a new, valid DBS certificate. Your DBS status will be shown to prospective students on your public tutor profile.